General Manager: Complains Handling and Investigations

ZIMBABWE INDEPENDENT COMPLAINTS COMMISSION Reference Number: ZICC/HR2/2026 Closing Date and Time: Friday, 30 October 2026 at 16:30 hours (CAT) Duty Station: Head Office, Harare THE COMMISSION AND ITS MANDATE The Zimbabwe Independent Complaints Commission (ZICC) is the independent mechanism required by section 210 of the Constitution of Zimbabwe and established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It is the only commission established under Chapter 11 of the Constitution, which governs the Security Services. The Commission receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Gulded by its core values of Independence, Justice, Truth, Transparency and Integrity, the Commission provides an accessible and impartial accountability framework that safeguards human rights, strengthens professionalism within the security services and builds public confidence in state institutions. To implement its strategic priorities and strengthen its Secretariat, the Commission invites applications from suitably qualified, ethical and results-oriented candidates for the thirty (30) positions, comprising thirty-five (35) posts, set out in Section 2. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution. GENERAL MANAGER-COMPLAINTS HANDLING AND INVESTIGATIONS Grade: E3 Reference: ZICC/HR2/2026/01 Reports To: Deputy Executive Secretary (Operations) Employment: Permanent Duty Station: Head Office, Harare Purpose of the Position Provide executive leadership, strategic direction and operational governance over the intake, investigation and resolution of public complaints lodged against members of the security services, ensuring constitutional compliance, victim-centred restorative justice and institutional credibility. Key Performance Areas Complaints Handling Governance: Direct the Commission-wide framework for receiving and processing complaints against members of the security services, ensuring procedural fairness, legal integrity and transparency. Oversee the security and integrity of the centralised Complaints Management Information System (CMIS) and the psychosocial support mechanisms that form part of the Commission's restorative justice mandate. Oversight of the Investigations Lifecycle: Ensure the expeditious, impartial and thorough resolution of alleged misconduct. Enforce quality assurance over investigation dockets and case files, safeguarding evidentiary integrity and statutory timelines. Approve deployment strategies and investigation plans for complex matters. Statutory Returns and Parliamentary Reporting: Lead the production and validation of statutory returns. monthly dashboards and annual reports to the Executive, the Commission, Parliament and regional bodies. translating operational data into governance intelligence. Inter-Agency Collaboration and Stakeholder Relations: Build operational partnerships with the security services, independent oversight institutions, the judiciary, civil society, faith-based organisations and traditional leadership; direct joint investigative protocols. Human Capital and Performance Management: Lead departmental talent allocation, capacity development and succession planning; institutionalise a metrics-driven performance managerment framework in line with public sector labour regulations. Qualifications and Experience Bachelor's degree in Law (LLB), Criminology, Human Rights, Social Work, Psychology, Strategic Management or an equivalent recognised social science discipline. A relevant Master's degree in Public Administration, Criminology, Law (LLM), Strategic Management or the Humanities is an added advantage. Professional certification in Conflict Prevention and Management, Alternative Dispute Resolution (ADR). Mediation, Counselling, or Monitoring and Evaluation. Minimum of seven (7) years of professional experience in investigations, prosecution or related oversight work, of which at least two (2) years at executive leadership level. Core Competencies Executive leadership; strategic decision-making; mediation and negotiation; complex criminal and administrative investigation; stakeholder diplomacy; statutory compliance; emotional resilience TO APPLY 1. Application dossier Each application must contain the following, in this order: An application letter stating the position applied for and its reference number (e.g. ZICC/HR2/2026/13-Investigator). A separate application is required for each position. A detailed curriculum vitae with complete employment history and dates. Certified coples of the National Identity Document and Birth Certificate. Certified copies of academic and professional certificates and academic transcripts. Certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe). Names of at least three (3) professional referees, with verifiable telephone numbers and email addresses. 2. Submission By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: [POSITION TITLE] - REF: ZICC/HR2/2026/[POSITION No.]", addressed to: The Human Resources Department Zimbabwe Independent Complaints Commission First Mutual Building, 99 Jason Moyo Avenue Harare, Zimbabwe By email: to hr@zicc.org.zw, with the position title and reference number in the subject line and all documents attached as PDF files. 3. Closing date Applications must be received by 16:30 hours (CAT) on Friday, 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered. 4. Equal opportunity The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. 5. Vetting, canvassing and communication Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful. 6. Protection of personal information Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act (Chapter 12:07]. How to apply 1. Application dossier Each application must contain the following, in this order: An application letter stating the position applied for and its reference number (e.g. ZICC/HR2/2026/13-Investigator). A separate application is required for each position. A detailed curriculum vitae with complete employment history and dates. Certified coples of the National Identity Document and Birth Certificate. Certified copies of academic and professional certificates and academic transcripts. Certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe). Names of at least three (3) professional referees, with verifiable telephone numbers and email addresses. 2. Submission By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: [POSITION TITLE] - REF: ZICC/HR2/2026/[POSITION No.]", addressed to: The Human Resources Department Zimbabwe Independent Complaints Commission First Mutual Building, 99 Jason Moyo Avenue Harare, Zimbabwe By email: to hr@zicc.org.zw, with the position title and reference number in the subject line and all documents attached as PDF files. 3. Closing date Applications must be received by 16:30 hours (CAT) on Friday, 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered. 4. Equal opportunity The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. 5. Vetting, canvassing and communication Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful. 6. Protection of personal information Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act (Chapter 12:07].