Manager - Records and Information

ZIMBABWE INDEPENDENT COMPLAINTS COMMISSION Reference Number: ZICC/HR2/2026 Closing Date and Time: Friday, 30 October 2026 at 16:30 hours (CAT) Duty Station: Head Office, Harare SECTION 1: THE COMMISSION AND ITS MANDATE The Zimbabwe Independent Complaints Commission (ZICC) is the independent mechanism required by section 210 of the Constitution of Zimbabwe and established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It is the only commission established under Chapter 11 of the Constitution, which governs the Security Services. The Commission receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Gulded by its core values of Independence, Justice, Truth, Transparency and Integrity, the Commission provides an accessible and impartial accountability framework that safeguards human rights, strengthens professionalism within the security services and builds public confidence in state institutions. To implement its strategic priorities and strengthen its Secretariat, the Commission invites applications from suitably qualified, ethical and results-oriented candidates for the thirty (30) positions, comprising thirty-five (35) posts, set out in Section 2. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution. MANAGER-RECORDS AND INFORMATION Grade: D3 Reference: ZICC/HR2/2026/08 Reports To: General Manager Finance and Administration Employment: Permanent Duty Station: Head Office, Harare Purpose of the Position Direct and modernise the Commission's records, registry and information management systems so that institutional records are securely classified, preserved and accessible in compliance with statutory requirements. Key Performance Areas Registry and Mail Management: Supervise the intake, classification, security indexing, tracking and dispatch of all physical and digital correspondence. Filing Systems and Classification Schemes: Establish, audit and enforce records classification standards, metadata tagging and electronic folder structures; inspect file integrity and prevent misplacement of records. Reception and Registry Oversight: Oversee central registry and front-desk reception; audit visitor logs and telecommunication registers to maintain service and security standards. Retention and Disposal Governance: Conduct departmental records surveys, develop retention schedules, classify archival records and coordinate lawful disposal or transfer with the National Archives of Zimbabwe. Staff Supervision: Supervise registry and records officers, set performance measures, conduct appraisals and lead training on the electronic document and records management system (EDRM5).. Qualifications and Experience Bachelor's degree in Records and Archives Management, Library and Information Science, Knowledge Management or a recognised equivalent. A relevant Master's degree in Records/Information Science or Archival Studies is an added advantage. Minimum of four (4) years of progressive experience in records and information management in the Public Sector, at Records and Information Assistant/Officer level or above. TO APPLY 1. Application dossier Each application must contain the following, in this order: An application letter stating the position applied for and its reference number (e.g. ZICC/HR2/2026/13-Investigator). A separate application is required for each position. A detailed curriculum vitae with complete employment history and dates. Certified coples of the National Identity Document and Birth Certificate. Certified copies of academic and professional certificates and academic transcripts. Certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe). Names of at least three (3) professional referees, with verifiable telephone numbers and email addresses. 2. Submission By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: [POSITION TITLE] - REF: ZICC/HR2/2026/[POSITION No.]", addressed to: The Human Resources Department Zimbabwe Independent Complaints Commission First Mutual Building, 99 Jason Moyo Avenue Harare, Zimbabwe By email: to hr@zicc.org.zw, with the position title and reference number in the subject line and all documents attached as PDF files. 3. Closing date Applications must be received by 16:30 hours (CAT) on Friday, 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered. 4. Equal opportunity The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. 5. Vetting, canvassing and communication Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful. 6. Protection of personal information Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act (Chapter 12:07]. How to apply 1. Application dossier Each application must contain the following, in this order: An application letter stating the position applied for and its reference number (e.g. ZICC/HR2/2026/13-Investigator). A separate application is required for each position. A detailed curriculum vitae with complete employment history and dates. Certified coples of the National Identity Document and Birth Certificate. Certified copies of academic and professional certificates and academic transcripts. Certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe). Names of at least three (3) professional referees, with verifiable telephone numbers and email addresses. 2. Submission By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: [POSITION TITLE] - REF: ZICC/HR2/2026/[POSITION No.]", addressed to: The Human Resources Department Zimbabwe Independent Complaints Commission First Mutual Building, 99 Jason Moyo Avenue Harare, Zimbabwe By email: to hr@zicc.org.zw, with the position title and reference number in the subject line and all documents attached as PDF files. 3. Closing date Applications must be received by 16:30 hours (CAT) on Friday, 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered. 4. Equal opportunity The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. 5. Vetting, canvassing and communication Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful. 6. Protection of personal information Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act (Chapter 12:07].